BitOasis Review – UAE Bitcoin Exchange

Where to start, it’s better to make it as points:
1. they have very high transaction fees amount on 0.0005BTC this should go to blockchain but hey if you go to another broken with 0.0001BTC expect faster transaction time than BitOasis. it’s so slow, i’ve been using them and other service (limited cap reasons) and most of my transaction with BitOasis i just lose money

2. HIDEN CHARGES, HIDEN CHARGES,HIDEN CHARGES be extremely vigilant about hiden charges especially if you are using credit card. not only they charges 4.5 (if you buy gold and resell it won’t received this rate) if you use any MENA currency provided they will present the overall charges in choosen currency and once you complete the transaction BAAAAAAAAMMM extra charge from payment provided for currency conversion which is not showing anywhere in their website. yes you can find it in fineprint

3. customer support just so bad, not only you will not have direct 1-to-1 chat like other reputable companies, expect delays in reply with customer support who are prefilled with ready-made answers where they actually dont read your question just seems looking for keywords in your message and copy past the answer, it will take you 3-4 emails repeating the question until you get email from one higher answering half of your question correctly.

4. No trasnfer confirmation visible, one of the main things that completely drops the transparency and trustworthness to the bottom is that if you make any transfer with them, you will not see any information about your transaction in the blockchain via their platfrom which when i first used their platform i found it very strange, all reputable companies give you this information available in their website to show you the transaction status in the blockchain (not only pending, processing). why they are hiding it? (for the smart once will know why)

I’ve read many comments here stating that they are the only company in UAE, don’t be fooled, simple search and you will get dozens respectable companies with much appreciate rates

can someone tell me where to buy bitcoin or etherum in uae please?

Bit Oasis are scammers stay awaaay! I made a wire transfer more than 10 days ago and they claim they didn’t receive the money! while it takes 2- 3 days to reach any country on the planet!

bitcoin supposed to be or should be peer to peer exchange of digital currency.. but it comes with certain conditions
1. you need to buy it off an exchange to transact between buyer and seller
2. there are charges or lets say hidden fee apart from the list price
3. is being regulated by countries around the world, if you browse through this post, a lot of complaints of unable to transact, banned transfer from one wallet to the other etc etc. giving you sleepless moments and of all money stuck for a duration you cannot utilize
4. it was supposed to be anonymous but now with id’s passports, you are left with valuable information and details at exposure (if anyone understood risk properly)

How the hell do define a well planned scam.. if anyone out there has been sensible enough should do proper research, a simple google on an article tulipomania should be interesting and look bitcoin is doing..

there are a lot of ways to make money and it carries certain risk, but instant money growth carries significant amount of risk. while it is your hard earned money, and bitcoin will touch 50K or even 100K, your objectives around bitcoin or any other digital form of currency should be clear and risks should be planned. Hope you all recover your monies in time.

they indeed have hidden fees and charges to rob you when withdrawing your money, recently i withdrawn 95.800 KWD only to find 82 KD in my bank account after nearly 2 weeks and when contacting them they said that’s the treasury rate conversion from AED to KWD….no where in the entire world any bank or exchange will charge that much conversion rate on a small amount of money…thats more than 15% ffs. stay away and clear from bitoasis.net, its a scam and highly overrated hidden charges.

Bitoasis is a complete scam. I deposited over AED 500k and now they won’t allow me to withdraw a single dirham. My Money is stuck on their platform and they are ignoring all my emails and attempts to contact them TOTAL SCAM!!!!!!! I’m transfering everything to another wallet. This company has a disgusting attitude towards it’s customers. TOTAL SCAM DO NOT SEND THEM ANY MONEY AT ALL.

Hi All,

If you have BTC on your bitoasis wallet, still you can send those BTC amount to another address by using the Iphone on or Android phone. Try it please. I did it.

Lol no need to write these reviews, as soon as you see this “a Jordanian entrepreneur”,,,, RUN !!!!

Beware, Bitcoin oasis is NO LONGER LICENSED under Dubai silicon oasis authority and their activity is prohibited by same authority as per email i received from dubai silicon oasis authority ( everyone can verify that by writing email to the authority). i did some investigation about them as i had an account.

as well, they don’t refund cash back if you sell your coins.

my advice (this what i did), to transferred all your coins to another wallet as i suspect that they will shut down soon.

they took 65 % of my money as transaction fee. i dont know how on earth is that possible

this is the worst platform to buy bitcoins from
they took 60 percent of what i invested as the transaction fee.

The author of this article has given bitoasis a 4 star rating, and after reading the comments and complaints here , it is quite clear that the company is just scamming the people and not here to stay. i pity the author for not doing an indebt research, quite clearly he is not using the services of bitoasis.

Now the issue is that the Account Verification takes up to 7 working days or more. Within 9 calendar days or more so many market developments take place and many opportunities can be missed.
I could not get my account verified since 4th December. I am still waiting although I sent many reminding emails
They need to address this issue because Time is Money.

I registered and after seeing the fees find and messages of poor communication I think I will send my money elsewhere. Its hard to justify trading on such a platform with so many unprofessionally assigned fees before you even purchase anything.

From my experience it’s definitely a reliable company and legit. Fees might be a bite high but being able to purchase and cash out within the country you live in is a great advantage.

Before you consider BITOASIS for your BitCoin purchases please consider the following rules that they recently implemented

“The below charges will be deducted from users under the following circumstances:
A charge of 150 AED will be deducted from the user’s payment if a bank transfer is initiated without placing a voucher order.

A charge of 100 AED will be deducted from user’s payment if the user fails to add the User ID available on the ‘Deposit Money’ page under ‘Buy Bitcoin’ tab when sending a bank transfer.

A charge of 150 AED will be deducted from the user’s payment if the user fails to add the User ID as well as send the payment without placing a voucher order.”

blog.bitoasis.net/post/167157168045/new-voucher-deposit-charges

A disorganized and their response and replies makes no sense. I transferred AED 2000 on 1st Nov. First they said they did not receive money. I send them my remittance details. After few days they said I did not raise request for voucher. Again after few days they cancelled my request and said they will reverse the transaction. Until now I have not received my money. Last reply on 16th was they have problem with Emirates NBD bank. Sounds stupid.

Please do not register or transact with Bitoasis. You will lose your money and your patience.

very bad .not recommended

Hi!
I have transfer 15000AED from bank to Bitoasis, they transfer to buy BTC, but since 11th nov to till now 13th nov not showing transaction history or ID nothing and cut 15000 from my voucher amount. Anybody suggest bitoasis is scam or what then i claim to police now before leave the country. His office location i know in Dubai.

Good Day!
I have the same experience with few comments i read, they took more than a week to verify the my documents, & on 11 november 2017, i have purchase 2020aed amount of bitcoin through BitOasis, the amount was debited my CC, but i didnt received any bitcoin, later they sent me a mail, that the amount was cancelled, although its not true and i didnt received any money back to my CC, i mail them but i found there response is very very slow, i am planning to close my account.

Ms.Ola try to read the comments of the customers.

I have placed an order on the 10th Of November 2017 at around 21.20 UAE time for AED 10,000/- (plus a high fee of AED 499/-) using my cc which was the weekly limit and until now 12th November 2017 around 18 hours I haven’t received the bitcoins promised. At the back drop the price of BTC keeps falling and when written to them several times they come back to me saying that the BTC Block chain is flooded and I would have to wait till that gets resolved.
When I asked them to send me the TXN ID for my transaction or a proof that indeed there is a transaction in place, they do not reply and later they say it is not their fault but that of Blockchain and plainly send me a url with the live Unconfirmed Transactions at Blockchain.
When asked again about my transaction ID, they replied that I will not be able to see it as the Blockchain is flooded (I don’t understand this logic).
I am hence stuck with this issue and also when checked on google I managed to find a mobile number obviously not on their website, it just keeps ringing and no one answers.
When I checked with my credit card bank, they say that I would have to wait till they claim the amount for me to dispute it.
I had made previous transactions with them for smaller amounts with success and thought the same would transpire here, unfortunately not.
I now regret that I chose to buy bitcoins from them, a really unreliable lot.
I am wondering now, where can I go to complaint against them, although I know they have an office here DGFLEX-G078, Dubai Silicon Oasis, Dubai, G078, United Arab Emirates which I fear is a Flexi Desk or Office and practically there may be no one there.
Can I visit the Dubai Silicon Oasis ? Do they have a complaint section?
The respondents at Bitoasis have stopped responding to my multiple emails, as it is they were slow at responding.
Could anyone help me?

why is Bitoasis not crediting BCH to bitcoin holder ? they are making lot of money by keeping the Bitcoin cash to themselves. it is good exchange but they need to credit BCH to keep their reputation intact

First few transactions went by smoothly and I was happy. With time I discovered BitOasis is quite an unreliable exchange platform where your orders hang and you loose the last price of the coin you are trying to buy, which is the most important part of an exchange. It is impossible to reach customer service apart from sending them an email, where their reply takes up to 2 days, so no point trying if you have a technical problem on the website during a purchase, and there is no telephone number listed to contact CS.

Their trading exchange has a very unstable connection which tends to disconnect. Placing an order sometimes does not go through, and when you try again, the price has already varied a lot. It took me over 20 mins to place my last order (never experienced this anywhere else), by then the price of the coin had fluctuated by 6% in under 20 mins. In the world of crypto, speed is everything and a reliable and stable platform is the most basic and fundamental requirement. This is where BitOasis disappoints the most. In addition, they charge very high fees, due to the lack of competition in the region at the moment. So much improvement needed. I will now personally avoid using BitOasis unless it is 100% necessary.

Summary: Unstable platform, poor customer service, very high fees

Jordanians are not business trustworthy.
closing my account now

Can anyone suggest me other exchange website same like bitoasis——- their charges are high for withdrwal.

Secondly I have not received the money in the bank so far.

Pls advice.

what other exchange is available in Dubai—– I want to stop bitoasis

kindly please suggest me a good bitcoin exchange for united arab emirates residence.

I had a very pleasant experience using Bitoasis, I was first very reluctant after reading these comments, but then my friend recommended me to use it as he had no issues with them so far. To my surprise my account was verified the next day and my limit increased to AED 20,000 a week with withdrawal limit increased to AED 37,000. They also mentioned that my limit will further increase to AED 50,000 in 30 days, probably a new policy. Having said this I believe their fees is still high and they need to design solution for coming back with a reply quicker. I haven’t withdrawn money so far, but my friend has and he had no issues. I hope BitOasis realizes how import customer service is and how much Amazon grew because of their great customer services; In this technological era customers rely on reviews more than anything and a slow response to queries wont help them.

well, in my case , i have submitted all my documents for verification , 100% Clear Documents.
they replied that they cant verify my account !
i asked again why? whats missing ? any further documentation you require ? am willing provide all documentations.

their stupid reply was ” We apologize for the inconvenience however, this in compliance with the recent changes in our internal company policies”

that made me laugh and quit trying.
horrible communication , and as per above reviews horrible operations as well.

not recommended.

Guys the best website for trading Bitcoin in UAE is IG.ae. IG is an UK based company with their office located here in DIFC for the last 2 years. They are genuine and very reliable company with an amazing trading platform. You can check online for “IG.com” and will find great reviews and definitely not a scam. They not only offer Bitcoin but also mini bitcoins for users with less funds. They will transfer your funds within 48 hours in your Dubai local banks. They are much bigger of a company compared to Bit Oasis to be able to handle money transactions.
.

Even there is no phone to contact them and they only support email questions. their address and location is not clear and i wonder if they have any legal support.
They ask for a lot of info of any user but provide very few details about them.

Dears-

Please advise alternate exchange in UAE.

Regards

I have withdrew my money on August 7th, 2017. Until today August,24,2017 I have not received my money back. I emailed BitOasis 10 business days after the 7th of August and they stated that the money will be in my account in two days. It’s been 10 more days after the email, and still I have not received anything.
Not Recommended at ;;

Some enhancement is badly required on both Web and mobile App.
– The Mobile App is very limited and has very basic capability (sent and receive only)
– The web interface is very basic comparing to other crypto exchanges
BTC and ETH price update rate is relatively low (you wait a long time to see the price change)
– Even though the web interface is very basic, it’s not user friendly as much as it should be

Fees rates:
– I agree with high exchange fees (upon experience) and compering to other crypto exchange
– I agree with the transaction delays: but I believe it is somehow related to the Bitcoin network issue that happened lately. Not sure about the withdrawal, I haven’t try it yet, but hope there won’t be any hassle or delays as mentioned
But in all cases, even funding the account is delayed as well (wire transfer)

Alternatively, I would advise everyone to invest in this exchange to make it better.
Hope there will be some enhancement on this platform to keep all investors and attract many others…

I agree with everyone else about their fees. My main concern is how slow they process transactions. I requested a withdrawal that is supposed to take 7 days. That’s too long for a local bitcoin company depositing in a local bank account! And now 7 days have passed, the money hasn’t still reflected in my UAE account. I would not recommend BitOasis to anyone, even to UAE locals.

Hi,

Using Bitoasis is like just pay high and forget your money. Its too expensive in terms of fees and purchase price and selling price. for purchasing they deduct money withing seconds but for withdrawal it takes more than 15 days. Who on this earth will take this much time.

im in the process of a withdrawal with them, it has been 13 days so far and there is not a single response about it, i agree with the comments above: excessive fees and a lack of support for regular operations such as withdrawals, no only will not be recommended.

I was about to buy voucher at bitoasis while a go but thank God I didn’t. I believe they fees are quite high although I don’t have good idea of fees of other exchnages. I would appreciate if anyone could share details of other exchanges offering services in SAUDI ARABIA.

Their fees are quite high as compared to other exchanges. You have no way to buy btc but to buy their AED vouchers first, where they make money in currency conversion and fee. If you want to sell btc, they will drop the market value while converting almost 200 AED without any notification! and further withdrawal to your bank also has a fee!. So does each market order execution and limits.

So the whole cycle of buying currency and withdrawing it to your bank involve 4 different fees along with currency conversion and huge delays!

They are surely taking full advantage from the only exchange in the region.

Currently using this exchange. From my experience I can say that their fees are quite high.
The most frustrating part is every operation takes forever. About 8 hours to process digital currency withdrawal. About 14 days took them to send cash withdrawal. Two weeks to approve your account to increase limits. Trading platform is limited to basic buy and sell limit and market orders with Level 2 quotes.
Conclusion: Easy to use; High fees; Retarded waiting times for withdrawals/approvals.

Hi, thanks for your detailed review. However, i would like to apprise you that The number you mentioned is incorrect.
I have registered wth them and the fine print is that to sell or transfer your bitcoin one needs to have a verified account. This is done once the user uploads his or her documents and as per the website it take 3-4 days to have the verification complete. Here’s where it does a bit down south – I have been patiently waiting since 4th June for my account verification and have not been able to get it done. Have left them 3 emails and 1 request through the app but to my dismay no contact from anyone in bitoasis. This unprofessionalism is not acceptable and hence I thought to leave my review along with yours for potential users to read.